On May 24, 2026, our system performed a cleanup of background check requests that had been inactive for more than 30 days.
Why we did this: Checks that sit in "Invited" or "Collating" status for over a month often involve candidates who have moved on or abandoned the process. Removing these stale entries ensures your "Active Requests" list only shows the candidates you are currently focused on.
What this means for you: These checks now appear as Closed. If you still need a candidate to finish their check, you can reactivate it at any time using the Reopen button (available for Owners and Admins).
As part of this accuracy update, you may notice new entries in your Transaction History. These are internal accounting updates to ensure your "Pending" balance (credits reserved for active work) matches your actual active checks.
| Entry Type | What it means | Impact on your Balance |
Pending Write-Off | This "un-reserved" the credits that were held for an old check we just closed. | None. Your spendable balance did not change. |
Pending Correction | A technical adjustment to fix an internal error in the "Pending" total. | None. This was a routine correction to ensure accuracy. |
Note on Available Balance: These updates only affected your Pending total (reserved credits). Your Available Balance—the credits you have available to spend on new checks—was not reduced or affected by this maintenance.
"Can I still see the data from a closed check?"
Yes. You can still click into any closed check to view the activity log or any references that were submitted before it was closed.
"What if I still need the candidate to finish?"
Simply open the request and click the Reopen button. This will reactivate the candidate's link and give them a fresh 10-day window to complete the form. Reopening a check will use the necessary credits to resume the work.
"I see many entries in my log. Which candidate do they belong to?"
We have linked every update to a specific candidate. You can click the Reference ID in your Credit Log to jump directly to that candidate's file to see the details.
If you have questions about a specific transaction or need help reopening a request, our support team is ready to help at smilecheckssupport@getsmileapi.com.