πŸ•“ Verification Services: Turnaround Times & Credit Costs

πŸ•“ Verification Services: Turnaround Times & Credit Costs

Welcome to our comprehensive guide on verification services! To help you plan your hiring pipelines and manage your account balance effectively, we have detailed the Turnaround Time (TAT) and Credit Cost for every background check service we offer.

πŸ“‹ Quick Reference Guide

Our services are billed in Credits. You can purchase credit packs in bulk or pay-per-use to run any of the checks listed below.

πŸ’‘ Note on Turnaround Times:

  • 1* Day: Typically completed within 24 hours of submission (assuming all candidate details and consent forms are submitted correctly).

  • Ranges (e.g., 3–12 Days): Highly dependent on external third parties, government institutions, or candidate/reference responsiveness.

πŸ” Detailed Breakdown of Verification Services

πŸ‘₯ Reference & Identity Checks

Check Type

Description

Turnaround Time (TAT)

Credit Cost

Character Reference Check

Collect and verify feedback from a designated character reference.

3–12 Days

1 Credit

Professional Reference Check

Collect and verify feedback from a professional supervisor or peer.

3–12 Days

1 Credit

HR Reference Check

Verify official employment history directly with the candidate's former HR department.

3–12 Days

1 Credit

Full Reference Check Bundle

Send and collect feedback from one of each: Character, Professional, and HR references.

3–12 Days

3 Credits

ID Verification Check

Matches candidate-provided government IDs against facial biometrics and registration data.

1 Day

1 Credit

NBI Clearance Check

Verifies NBI Clearance authenticity using the document number or physical upload.

1 Day

1 Credit

πŸ’Ό Employment, Income & Platform History

Check Type

Description

Turnaround Time (TAT)

Credit Cost

Online Employment History Check

Compares self-reported employment data against verified Social Security System (SSS) records.

1 Day

1 Credit

Payslip Check

High-accuracy OCR analysis and digitization of the candidate’s latest payslips.

1 Day

1 Credit

Gig Platforms Check

Retrieves verified history/transaction records from digital platforms (e.g., Upwork, Freelancer, Lazada Merchant, etc.).

1 Day

2 Credits

Philhealth Check

Verifies active Philhealth contributions and associated estimated income.

1 Day

1 Credit

Pag-IBIG Check

Verifies Pag-IBIG membership status and contribution detail validity.

1 Day

1 Credit

πŸŽ“ Education, Credentials & Screenings

Check Type

Description

Turnaround Time (TAT)

Credit Cost

Academic Check

Education history verification accompanied by a formal Transcript of Records (TOR) check.

10–15 Days

20 Credits

Credentials Check

Verifies professional credentials via specialized regulatory boards (e.g., PRC License, OWWA, or IBP).

1 Day

1 Credit

CV Check

AI-powered analysis to extract, summarize, and crosscheck key resume insights.

1 Day

1 Credit

PEP/Sanctions Check

Checks candidates against global PEP (Politically Exposed Persons), blacklist, and sanction databases.

1 Day

2 Credits

πŸŽ™οΈ Audio, Financial & On-Site Checks

Check Type

Description

Turnaround Time (TAT)

Credit Cost

Voice Check

Analyzes candidate speech patterns and biomarkers using AI to assess communication styles.

1 Day

2 Credits

Residence Check

Verifies local address using physical Barangay Clearance documentation or official residential certifications.

1 Day

1 Credit

Credit Check

Pulls and assesses official credit ratings and reports directly from the national credit bureau.

3–12 Days

5 Credits

Field Check

An on-site physically-conducted visit to the candidate’s community/residence to verify residence and character.

3–12 Days

40 Credits

❓ Frequently Asked Questions

  1. How do I purchase credits?
    Credits can be bought directly from your dashboard in standard bulk packs. The more credits you purchase, the more you save per check.

  2. What happens if a check takes longer than the listed TAT?
    Some checks rely heavily on external institutions (such as universities for the Academic Check or employers for HR Reference Checks). If there are delays on the institution's side, our system will keep you updated in real-time.

  3. Can I cancel a check after it has been initiated?
    Once a check has transitioned into the processing phase, the credits are allocated and cannot be refunded. If you made a mistake, please reach out to our Support Team immediately before our verification specialists begin the review.

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