📄 Viewing and Accessing Reports

📄 Viewing and Accessing Reports

Once a background check is complete (or partially complete), you can access the reports directly from the portal. Reports are also delivered to your email automatically.

🔑 Who can access reports:

  • ✅ Owner / Administrator / Manager — All reports for all company check requests
  • ✅ Verifier — Reports for check requests they personally submitted only
  • ✅ Partner — Reports for check requests assigned to them only

📁 Accessing Reports from the Sidebar

  1. Click Reports in the left sidebar
  2. Browse or search for the report you need
  3. Click on a report to view or download it

📋 Accessing Reports from a Check Request

  1. Go to Check Requests and click on the relevant request
  2. In the request detail view, scroll to the Completed Reports section
  3. Click on an individual report to view it

📬 Email Delivery

Reports are also delivered via email when they are ready. The email is sent to:

  • The person who submitted the check request (unless a Redirect Report To address was set)
  • Any CC Report To addresses added in the report settings
  • The candidate themselves (if Send to Candidate was enabled)

📊 What's in a Report?

Each report corresponds to one of the checks you selected. The report content depends on the check type, but typically includes:

  • Verification outcome (e.g. Verified, Unverified, Discrepancy Found)
  • Supporting details and data collected
  • Date the check was completed
  • Name of the Partner who completed it (if applicable)

⏳ Partial Reports

Reports don't all arrive at the same time. Some checks (like automated identity verification) complete quickly, while others (like reference checks) may take a few days. You can view completed reports as they arrive — you don't need to wait for all of them.

💡 Tip: If you expected a report but it's not showing, check the check request's status. If it shows Closed, some reports may have been missed due to the 10-day time limit.

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