❌ Cancelling a Check Request
If you need to stop a background check — for example, if a candidate is no longer being considered — you can cancel the request. Credits are automatically refunded when a check is cancelled.
🔑 Who can cancel: Owner, Administrator, Manager only (Verifiers cannot cancel)
🛑 How to Cancel a Request
- Go to Check Requests in the sidebar
- Find and click on the check request you want to cancel
- In the request detail view, look for the Cancel Request button
- Confirm the cancellation when prompted
The request status will immediately change to Cancelled.
💳 What Happens to Credits?
When a check request is cancelled, all allocated credits are refunded back to your company's Available balance automatically. You do not need to request a refund manually.
| Scenario | Credit Outcome |
|---|
| Cancelled before candidate acts | Full credit refund |
| Cancelled after some reports completed | Partial refund — credits for completed checks are consumed; remaining are refunded |
⚠️ Things to Know Before Cancelling
- Cancellation cannot be undone. Once cancelled, the request is permanently closed.
- The candidate's invitation link will no longer work after cancellation.
- Any reports already completed will still be accessible in your Reports section.
- If you need to re-check the same candidate, submit a new check request.
If you're a Verifier, you do not have permission to cancel check requests. Contact your Manager, Administrator, or Owner to cancel a request on your behalf.
You also cannot cancel a request that is already in Completed, Closed, or Cancelled status.
💡 Tip: Before cancelling, double-check the status. If the check is already Completed or Closed, there's nothing to cancel — the check has run its course.
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