How to Complete Your Background Check Invitation

How to Complete Your Background Check Invitation

You’ve received an email from Smile Checks inviting you to complete your background check — great! This guide walks you through the steps so you can finish the process smoothly and without delays.


Step 1 – Open Your Invitation Email

  1. Look for an email from Smile Checks with the subject line about your background check invitation.
  2. Click the secure link provided in the email.
  3. If you can’t find the email, check your Spam or Junk folder.

Step 2 – Confirm Agreement to Terms and Conditions

  1. Before you can proceed, you’ll be asked to read and agree to the Smile Checks Terms and Conditions and Privacy Policy.
  2. This ensures you understand how your data will be used and protected throughout the process.
  3. You must accept these terms to continue with your background check.

Step 3 – Fill Out the Candidate Form

The form will guide you through several sections, depending on the checks your employer requested:
  1. Personal Information – Name, date of birth, contact details, and addresses
  2. Education – Schools attended, degrees, and dates of study
  3. Employment – Your current employer, position, and dates of employment
  4. Government Records – Details from social security, national health insurance, national housing provident fund, or other agencies
  5. Other Checks – May include professional licenses, credit history, or criminal record checks

Step 4 – Upload Required Documents

  1. You may need to upload scans or clear photos of IDs, diplomas, certificates, or payslips.
  2. Make sure all documents are:
    1. Clear and legible
    2. Complete (no missing pages)
    3. In accepted formats (PDF, JPG, or PNG)

Step 5 – Grant Account Access (if required)

  1. For certain checks, you may be asked to share your data securely by logging in to government or official portals, similar to how you can use social media or email accounts to log into other websites.
  2. Your credentials and data are only used for verification and are never stored by Smile Checks.
  3. Once your background check process is complete, or after 60 days, your data is removed automatically.

Step 6 – Review and Submit

  1. Double-check all information for accuracy.
  2. Click Submit to send your details to Smile Checks for processing.
  3. You’ll see a confirmation screen and may also receive an email of your completed check.

Important Reminders

  1. You have 10 days from the date you receive your invitation to complete your background check.
  2. We strongly recommend accomplishing it as soon as possible to avoid delays, especially if you are expected to provide reference contacts.
  3. For updates on your background check process, please contact your HR representative directly.

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